Frequently Asked Questions
HOW LONG DOES IT TAKE TO SHIP My Order?
Orders are typically processed within 12 to 24 hours (business days) and are shipped by Canada Post Expedited or Canada Post / USPS if shipping to the USA. Delivery times vary by region and time of year (Holidays are especially busy) and due to COVID we can’t currently guarantee a delivery date. If your order is urgent, please contact us directly and we can look into faster shipping methods such as UPS and FedEx.
HOW DO LIQUID CHALK REFILLS WORK?
By offering refills we have saved thousands of bottles from being discarded. There are currently two ways to refill your liquid chalk. The first way is to bring it into one of our retail locations which offer over-the-counter filling of bottles. It’s typically around $6 (CAD) for a refill at these locations. You can also refill your 50ml Personal Bottle at home using our Refill Pack, which can replenish a bottle 6 times while greatly reducing waste.
IS YOUR LIQUID CHALK HYGIENIC?
While we do not specifically advertise our liquid chalk as hygiene product, it does contain 75% alcohol which meets or exceeds the requirements set out by most health authorities to kill viruses and bacteria.
Your chalk HAS NO ROSIN? WHY… and What IS ROSIN?
Rosin is the hardened sticky sap that comes off of pine trees, which is pulverized and added to many other brands of liquid chalks. If you have seen amber, well that is what happens to sap when it accumulates and hardens over time… likely including when its applied to rock via chalks, leading to premature polishing of holds.
Because of the potential for long-term, permanent damage to our climbs we feel that rosin has absolutely no place as an ingredient in chalks - liquid or dry.
How can you tell if your chalk has rosin? Look for the following ingredients. You can also sometimes tell if a chalk has rosin if your hands retain a sticky feeling after washing.
rosin / resin
colophonium
colophony
styrax benzonin gum
greek pitch
pine rosin
Abietic alcohol
Abietyl alcohol
Methyl abietate alcohol
WHY DOES YOUR LIQUID CHALK SMELL SO DARN GOOD?
We get this a lot! Liquid chalk doesn’t need to smell terrible - we add a small amount of natural scent to our liquid chalks (Satsuma, if you are wondering) to cut down the harsh smell of alcohol. It does not affect grip, as any oils (including the natural ones on your hands) evaporate along with the alcohol. So you can crush your problem and smell darn good doing it!
DO YOU SHIP OUTSIDE THE USA AND CANADA?
Not at this time, but we are working on it!
WHAT IS YOUR RETURN POLICY?
We want to ensure you are satisfied with your Midnight Lightning products. If you have any issues, feel free to contact us so that we make it right for you!
DO YOU HAVE A TEAM? CAN I BECOME AN AMBASSADOR?
Are you an active contributor your local climbing community? Have a strong social presence? Are climbing at a high level? A mentor that others look up to? Care about our environment? We strive to work with individuals who have a positive impact on our sport and reflect our own core values - That’s why we require prospective ambassadors to tick at least a few of these boxes. You can reach out to us if you feel you may be a fit.
I WANT TO BECOME A Dealer!
We would love to work with you! To sell Midnight Lightning products in your gym or shop, please fill out our dealer application form.